Hello Claims was founded in 2014 to fill a gap in the assess & repair motor claims market. Since then, we have expanded in two countries, built a national network of repairers, and partnered with major clients across Australia and New Zealand.
We provide clients with reduced claims costs, reduced claim lifecycle and faster service delivery which translates to market-leading customer satisfaction scores.
We are like no other.
The motor insurance sector is moving ahead rapidly, but the broader claims industry is using redundant assessing models which add little value & delay claim lifecycles. Except for us. Our innovative DNA has allowed us to learn from our traditional motor industry roots and apply that knowledge and expertise in developing a solution that is transforming the motor claims industry.
With over 30 years of combined motor claims experience, our leadership team of qualified professionals combine their old school expertise with our digital ecosystem to provide a better claims experience. So, you can rest assured your claims are in the right hands.
Built on over 30 years of combined experience
100 repairers nationally
Winner of multiple AU & NZ awards
Our specialists.
Nick started his career as a panel beater and has worked extensively on light and heavy motor. After managing many assessing & claims teams for large insurance companies (including complex claims over $10m) and working on major CAT events across the globe, Nick co-founded Hello Claims in 2014. Nick is a Senior Associate of ANZIIF, a Fellow of AICLA, a member of the Institute of Automotive Mechanical Engineers and holds numerous business qualifications.
Nick Herford
Managing Director
Matt, the other co-founder of Hello Claims, is an insurance professional and loss adjuster for 27 years, with wide ranging experience in machinery and liability claims, both within Australia and overseas. As an ANZIIF Fellow and with a Bachelor’s in Management, Matt leads our technology division to architect industry leading solutions that drive an awesome customer experience, not previously seen in the insurance industry.
Matt Hanson
Executive General Manager, Technology & Innovation
Daniel Fairall
General Manager of Assessing & Repairs
Daniel has successfully held positions in all levels of the motor insurance industry over the course of the past two decades. After delivering desired outcomes for one of the largest insurers in Australia for ten years, Daniel joined the Hello Claims team in 2021 where he now specialises in repair network management and assessing performance. Daniel is passionate about development, efficiency in process and utilising data to understand what is happening within the assess & repair function to offer best outcomes for all stakeholders.
Peter started in the motor industry over 30 years ago, working his way up from a detailer and tow truck driver to become a qualified panel beater and spray painter and a business manager. Peter’s extensive experience include working on and around a variety of vehicles from light cars through to heavy vehicles with business that also have mechanical and PRD facilities. This has equipped Peter with a profound knowledge of the repair industry allowing him to manage and oversee a national assessing team of assessors.
Peter Lancaster
National Assessing Manager
Danielle has been with Hello Claims from the commencement of her career within the insurance industry. Danielle learnt the foundations of the motor insurance sector as a claims handler and expanded on this knowledge by managing of one of the company’s key accounts. Danielle was then promoted as the national operations manager in Australia where she now draws from her 6 plus years’ experience in the industry to drive her team of 13 to reach all their goals and desired outcomes within Hello Claims.
Danielle Wise
National Operations Manager – Australia
Sharnie Thomson
General Manager of New Zealand
With over 8 years’ background in the insurance industry, Sharnie draws upon her knowledge from the time she spent specialising in claims management as well as her role in customer experience. Sharnie has an ANZIIF Certificate of General Insurance and is a member of the Collision Repair Association which has allowed her to continually expand her knowledge through the connection of others in the group. Sharnie utilises her experience and qualifications to deliver a quality assess and repair product to the New Zealand market.
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